Holmes tells stories of pioneers of inclusive design, many of whom were drawn to work on inclusion because of their own experiences of exclusion. Inclusive design methods-designing objects with rather than for excluded users-can create elegant solutions that work well and benefit all. In Mismatch, Kat Holmes describes how design can lead to exclusion, and how design can also remedy exclusion. These mismatches are the building blocks of exclusion. Something as simple as color choices can render a product unusable for millions. Sometimes designed objects reject their users: a computer mouse that doesn't work for left-handed people, for example, or a touchscreen payment system that only works for people who read English phrases, have 20/20 vision, and use a credit card. How inclusive methods can build elegant design solutions that work for all.
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